Increased Growth Drives Australian Business to Invest in Mobile-Based Job Management Platform
Expected Growth Drives Need for Change
Absolute Pump Services was established in 2010 and provides professionally tailored services for small residential systems or large scale projects. It specialises in servicing, installing, and maintaining various types of pumps including, fire sprinkler pumps, sump pumps, and pressure pumps.
Sylai Popal, Business Development Manager at Absolute Pump Services, saw an opportunity to increase productivity levels and drive better efficiencies within the workplace. Most of the job management processes involved word documents, spread sheets, and email. In anticipation of expected business growth an investment in process management was required.
Research Pays Off Providing Room to Grow
“After doing a lot of research, I initiated the change to start using a field management software platform,” said Sylai, “The key decision makers felt comfortable to invest and so we moved forward.”
Having a mobile-based platform provides the business with more room to grow. It means vital information can be accessed on the job in the palm of workers hands through their mobile devices and back in the office.
One Central Location Improved Tremendously the Job Management Processes
“We have utilised Fleetmatics WORK both in the office and in the field and I would say it has made a tremendous improvement to our job management processes. Everything is more streamlined. There is greater visibility and overall it just makes things so much easier,” said Sylai.
Instead of transferring data between multiple programs or applications, the team at Absolute Pump Services can manage all their client information, including contacts and job history, in one central location. Scheduling and dispatching work has become easier and Sylai can see where the team are, what jobs they are currently working on, and any potential vacancies in the schedule where they can assign emergency jobs.
“Fleetmatics WORK has definitely given us the ability to drive efficiencies and increase productivity and we still haven’t used this application to its full potential,” said Sylai.