• understanding your customer

    5 tips to help you understand your customers

    Posted by Andy Mead

    Determining your customers’ needs is the top priority for any business, but that doesn’t mean it’s an easy thing to do. Each of your customers’ specific requirements will be slightly different so how do you find the perfect balance to please them all? Unfortunately, there is ...

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  • 3 tips for top-notch customer service

    Posted by Andrew Mead

    A key to success for any business is, of course, to attract more customers, what mustn’t be overlooked, however, is the importance of retaining the ones you already have.  Whether it is a driver, a call-centre operative, account manager or receptionist, every one of your employees should...

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  • Improve Customer Experience with Service Business Software

    Posted by Anna Cridland

    As businesses grow, they tend to tack on service company software willy nilly, instead of thinking strategically for growth. One software for scheduling, another for customer contact information, even a third for invoicing and payments.

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  • 5 Steps To Follow Up After A Negative Customer Interaction

    Posted by Arpana Nair

    In order to turn a negative customer interaction into a positive one, you need to follow up appropriately. Whether you are handling the experience from a call centre or talking with someone online, consider these 5 tips for handling it successfully. 1. REACT QUICKLY The longer a cus...

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  • Small Business Vendor Management Tips: Improve Vendor Relations

    Posted by Arpana Nair

    Businesses both small and large tend to focus on one main relationship: their customers. While the customer relationship is critical to success it is important to not forget about another key business relationship, your business’ vendor relations.  Your vendor relationships help keep your...

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